Frequently asked questions
What are your sales conditions and return policy?
Please read our Sales Terms and Policies for complete details regarding purchases, payments, and returns.
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
What payment methods do you accept?
We accept major credit cards and other secure payment options available at checkout.
How long does delivery take?
We prepare each item individually once your order is placed. Each product is made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!
We work quickly to ship your order, and once it has shipped you will receive a confirmation email with tracking details. Delivery times vary depending on your location.
Do you offer international shipping?
We currently offer shipment within EU and USA. Shipping options, costs, and estimated delivery times are shown at checkout. For delivery outside the above regions, please contact us through our contact form.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How do I contact customer service?
You can reach us anytime through our Contact page or by email. We’ll respond as soon as possible.